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Shipping & Returns

Shipping Policy

Welcome to Mutated Chicken® shop Shipping Policy section. Here, we provide you with all the necessary information about our shipping methods, packaging, and costs. Currently, for USA domestic orders, we offer three ways of shipping. Standard shipping(4-10 Business Days), upgraded shipping(2-4 Business Days) and local Irvine shipping(1-4 Business Days) if you reside in Irvine, Orange County, CA.

For standard shipping(4-10 Business Days), Shipping cost is $7.99; Order over $199 is free shipping.

For upgraded shipping(2-4 Business Days), Shipping cost is $17.99; Order over $399 is free shipping.

Friendly Local Irvine Shipping(1-4 Business Days), Shipping cost is only $5.99; Order over $199 is free shipping.

For international orders, we use USPS international shipping methods, all shipping costs are based on weight of the items and the USPS shipping rates.

Please understand, some unique items on mutatedchicken.shop need extra care and special packing methods to secure the items' safety during the travel of shipment. Many items are made to order, for example, a print is framed and hand-signed only after we receive an order. Therefore for certain orders, it might takes longer than usual times for us to handle before shipment, but delay would be within a reasonable time frame. 
Please feel free to reach out to us if you have any questions or need further assistance. We appreciate your business and aim to deliver your order with speed and care.

Return & Exchange Policy

Please note the following before placing your order on mutatedchicken.shop: ​

  • Pre-orders are for items that are in development and subject to shifting in-stock dates. To see the most up to date estimate on product arrival and products details, please visit the product page. Please read more details return/refund policy in after paragraphs.

  • Mutated Chicken® could not modify, reroute or cancel an order once placed. If the order was made by mistake, please contact us immediately. We will try our best to see what we could do if the shipment has not been arranged.

  • Mutated Chicken® might cancel/refund orders due to stock limitations, quality problems, inaccurate information from customers, fraud risk analysis, or any other safety reason.

  • Any defective or damaged items due to misuse or usage errors by customers could not be returned or replaced. 

Thank you for shopping with Mutated Chicken®. We hope that you enjoy your new purchase, and we are grateful for your business and support!

DAMAGED PRODUCTS IN ART CATEGORY RETURN POLICY

All art products in art category sales are final at mutatedchicken.shop. Please understand that the paintings and art prints products in our art category are all custom labeled and hand-signed; sculptures and installations are all 3d-printed, handmade, hand-painted, hand-assembled. Each piece of painting or each edition of art print or each sculpture is absolutely unique and impossible to be replaced with the exact same. Therefore, all the products in art category could not be returned. We will only send out products after careful inspection.

However, if the items you purchased are obviously defective or damaged right out of box, please reach out to us with clear photos with no filters, your name, your order number and what is damaged and how it is damaged. We will get back to you with a speedy solution regarding to the situation. We'll be happy to exchange it for a non-damaged item if one is available but it might be different from the one your ordered. For example, if a print is damaged and defective, if it is possible, we could send another edition of the print, it might be slightly different from the previous one you ordered, due to the fact that each edition of print is unique, handed labeled and hand signed. If it is impossible to exchange, for example, an unique 1 of 1 sculpture, we may process a refund based on the situation. Any defective or damaged art products due to misuse, usage errors or poor handling by customers could not be replaced or refunded.

DAMAGED PRODUCTS IN TOY CATEGORY RETURN POLICY

All sales in Toy category are final at mutatedchicken.shop. Toy we sell are collectible and unique, they are often hand-painted or custom tailored and hand-assembled in professional toy factories. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your items purchased on mutatedchicken.shop has a significant defect or damage right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us with clear photos with no filters, your name, your order number and what is damaged and how it is damaged. We will evaluate the situation and get back to you with a speedy solution regarding to the situation. If the damage qualifies for a exchange, we'll be happy to exchange it for a non-damaged toy if one is available. If a replacement is not available, we may offer an alternate item or items with same costs if you wish or process a refund.

Please note that we will not be able to replace a specific blind box art toy with the exact same figure as blind boxes are even blind to us. If the defective figure you received from mutatedchicken.shop was blind boxed, we will gladly replace it with another blind box, however, we could not guarantee that you will be given the same figure you received originally, or we process a refund.

OTHER CATEGORY EXCHANGE/RETURN POLICY

If you are not satisfied with fashion or accessory category purchase and would like to exchange it for another size,  we offer exchange option. Please contact info@mutatedchicken.com with your name, order number, item you would like to exchange and the size you would like to exchange it for.  We will then see if we have the other size or item in stock. Customers exchanging items will be responsible for shipping costs both ways and please must include tracking on their return by emailing us. Should we accept your exchange request, the item will need to be returned in its original, unused condition (including all original packaging and tags) within 10 DAYS of receipt to exchange it for a different size.

Any products in fashion category suffering from a significant manufacturing defect may be qualified for refund or exchanged within 10 days of the date of purchase upon approval if you wish. "Defects" are significant permanent mistakes in the manufacturing process that vary significantly and impact wearability and do not include damage from normal wear and tear or negligent usage. If the items are damaged during the travel, please email us with your name, order number, clear photos. We will try our best to accommodate you, we might offer you an exchange or process a refund.

Pricing Policy

Mutated Chicken® reserves the right to adjust prices according to the marketing usual prices change. Please note that purchase prices are final at the date of purchase.

Pre-order Information

For certain category products, Mutated Chicken® might offer availablility for Pre-Order.  When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered. On the item page you will see the estimated delivery window for the item. 

Here is some additional info about Mutated Chicken® pre-orders:

  • With pre-orders the inventory is might still be in the process of production. In rare situations, due to unforeseen issues with production an item might be delayed or cancelled. If the item is cancelled, Mutated Chicken® will notify you via email asap and a refund will be issued.

  • The delivery estimate for pre-orders is our best estimate of when the item will ship out to you. It does not guarantee it will be delivered during that window.  It could be delivered before or after that time. We will try our best to deliver it to you asap.

Cancellation Policy

We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it is impossible for us to cancel or modify in any way. If the order was made by mistake, please contact us immediately. We will try our best to see what we could do. Thank you for your understanding.

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